The MTA provides verification of delays to trips using our subways and buses, for delays longer than 10 minutes that occurred within the last 180 days. If you are seeking delay verification for travel more than 180 days ago, please call our Customer Services team by dialing 511. Visit the MTA website to complete the form to request a letter.
Reduced fares are available for riders who are 65 or older or have a qualifying disability:
Receiving Medicare benefits for any reason other than age
Serious mental illness and receiving Supplemental Security Income
Blindness
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