Get your questions answered
How can I apply for affordable housing?
You can apply for affordable housing through NYC Housing Connect allows you to find and apply for affordable rental and homeownership opportunities. To be considered for an apartment in a public housing development, you must submit an application via NYCHA's...
How do I get a free air conditioner?
New York State’s Home Energy Assistant Program (HEAP) allows for eligible applicants to receive one Cooling Assistance benefit for the purchase and installation of an air conditioner or fan to help your home stay cool. Visit the ACCESS HRA portal to apply.
How do I apply for a reduced-fare MetroCard?
Reduced fares are available for riders who are 65 or older or have a qualifying disability: Receiving Medicare benefits for any reason other than age Serious mental illness and receiving Supplemental Security Income Blindness Deafness or Hearing Loss Ambulatory...
I’m behind on paying my rent. What can I do?
You can apply for Emergency Assistance Grants, also called One Shot Deals, are one-time payments to help people who are experiencing homelessness or at risk of losing their housing, or who have been affected by other emergency situations. You may also be eligible for...
I don’t have air conditioning. Where can I find a cooling center?
New York City opens cooling centers during extreme heat. Find a cooling center close to you.
My vehicle or property was damaged by the city. How do I file a complaint?
If your vehicle or property was damaged by City-owned property, such as a pothole in a city street or by a Department of Sanitation (DSNY) truck, you can file a claim with the NYC Comptroller’s Office.
I live in NYCHA. How do I request an apartment transfer?
Residents are permitted to apply for a transfer to another apartment within their current development or to another development. Residents may apply for a transfer during any period of tenancy. Residents must choose a development or borough, as applicable, at the time...
I was late to work due to a delay on an MTA subway or bus. How do I obtain proof from the MTA?
The MTA provides verification of delays to trips using our subways and buses, for delays longer than 10 minutes that occurred within the last 180 days. If you are seeking delay verification for travel more than 180 days ago, please call our Customer Services team by...
How can I request free graffiti removal from my business?
Businesses can request graffiti removal from NYC EDC via the Graffiti Free NYC program. Learn more about the Graffiti Free NYC program and submit a request.
How can I report a problem with street lighting?
To file a street lighting complaint, please reach out to 311. You can also file a street light repair request with NYC Department of Transportation (NYC DOT). Visit the DOT website for more information.
What city services and programs are available for residents?
You can apply for multiple social services at once through ACCESS HRA. ACCESS HRA is a website and free mobile app that allows you to get information and apply for government programs such as: Cash Assistance, SNAP (Food Stamps), Fair Fares NYC, the Home Energy...
What has the Manhattan Borough President done to address sidewalk sheds?
The Manhattan Borough President’s Office started the Shed the Sheds Initiative. Visit our Shed the Sheds initiative page for more information.
How can I look up a sidewalk shed’s permit?
To find a shed permit, visit the DOB NOW website, search for the property, and view "Job Filings.” Under “Work Type” sidewalk sheds are listed under the code “SH”.
What are the guidelines for recycling and waste disposal?
Plastic can be mixed with metal and glass recyclables, but never with paper recyclables. Place plastic items in clear, untinted bags or blue-labeled recycling bins with a tight-fitting lid. Clear, untinted bags must be between 13 and 55 gallons in size and weigh no...
How do I report issues with public parks or recreational facilities in my area?
Call 311 to report areas in City parks that require maintenance, including: Cleaning litter and medical waste Fixing broken equipment Park, playground, or other park facility closed to the public during posted hours (non-construction related). Visit the NYC Parks...
My water bill is too high. How can I check for a leak?
If you have concerns or questions regarding your water and sewer bill, please contact NYC DEP’s Customer Service. You can connect with DEP’s Customer Service via online, phone, or in person at Borough Offices. Visit the NYC.gov website for more information.
I think there may be lead in my water. How can I request a lead testing kit?
To request a free lead test kit, call 311 or fill in this online form. If you have already received your lead test kit in the mail, visit the Lead in Drinking Water Test Kit page on NYC.gov for step-by-step sampling instructions (available in multiple languages) and...
How do I report issues with sidewalks or curb ramps?
Call 311 and report to the Department of Transportation. NYC DOT's goal is to make the City's sidewalks safe for pedestrians and help prevent injuries caused by defective sidewalks. Sidewalks should be free of cracks or holes and have an even surface. NYC relies on...
What is the Manhattan Borough President doing to make public bathrooms more accessible?
A matter of health and equity, the Manhattan Borough President believes that public bathrooms should be all over Manhattan. Visit our initiative page to learn more. Thanks to Manhattan Borough President Mark Levine’s advocacy, the city has released an official public...
What are the property taxes or assessments for my property?
To learn more about NYC property taxes and assessments, please visit the NYC Department of Finance’s website.
What should I do if I believe my Notice of Property Value (NOPV) has the wrong information?
If you disagree with your Assessed Value, you can challenge your Assessed Value by appealing with the NYC Tax Commission, an independent agency.
How do I contact the Manhattan Borough President’s Office?
Visit one of our Offices: Main Office (by appointment only): The David N. Dinkins Municipal Building 1 Centre Street, 19th floor New York, NY 10007 Northern Manhattan Office (walk-ins welcome): 431 West 125th Street New York, NY 10027 Or email us at...